Choosing the right platform for managing online knowledge bases can be challenging for organizations. Salesforce's CRM platform, including Salesforce Knowledge, offers effective knowledge management through its Service Cloud.
However, if you're considering Salesforce's knowledge base capabilities, we suggest exploring HelpLook as an alternative option. HelpLook is an industry-leading solution for constructing knowledge bases. Read our article to learn why it may be a more favorable choice for your organization.
Salesforce
Salesforce is a cloud-based software solution that offers CRM capabilities, sales and marketing automation tools, and more. It helps companies collect valuable data, automate tasks, and optimize strategies to increase conversions and revenue.
Creating a knowledge base in Salesforce can be a complex and challenging endeavor. It involves addressing various factors and specific challenges that need to be carefully considered.
Complexity
For small businesses, Salesforce’s greatest strength is also its weakness. Since it is such a robust solution, it is a good choice for many growing small businesses. However, the tool may be overwhelming for those with microbusinesses that do not really need such a complex software solution. This is especially the case for small companies that may not have a dedicated sales staff or already possess their special lead-generation and sales solutions that perfectly work for them.
Cost Considerations
Salesforce can be expensive, especially for larger organizations or those requiring extensive customization. The pricing structure typically involves monthly fees per user, which can range from tens to hundreds of dollars. Additionally, choosing additional features, integrations, or storage space can lead to increased costs.
For small businesses, pricing may also be a concern. While the helpdesk solution offers affordable prices, customization and third-party solutions may pose challenges. If you or your agents lack the necessary skills to customize or implement the helpdesk solution, there may be additional costs associated with hiring developers. Small business owners have reported IT costs reaching hundreds or even tens of thousands of dollars for assistance with the helpdesk software program.
Challenges of Uncontrolled Administration
Users often express concerns about the uncontrolled administration features of Salesforce, which can turn the work environment into a nightmare.
Issues with Technical Support
Businesses frequently express dissatisfaction with the technical support provided by Salesforce's helpdesk solution, particularly due to the frequent turnover of sales representatives. This inconsistency in the support team can create challenges and frustrations for users.
Difficulties with Reporting
When using Salesforce, reporting can sometimes be a challenging task, even for basic information. Generating reports in Salesforce might not be as user-friendly as compared to other platforms.
HelpLook
If you're hesitant about using Salesforce for knowledge management, consider HelpLook as a superior alternative. HelpLook is a state-of-the-art knowledge management tool that enhances the knowledge management process with its advanced features and benefits.
Support agents utilize the internal knowledge base for case solutions, while employees and customers access the public-facing site. Configuring a public site with Salesforce can be challenging, but HelpLook simplifies the process. It improves the customer experience, increases productivity, and offers SEO advantages by authoring and making content accessible.
Quick Building of Custom Domain
With HelpLook, you have the flexibility to create a personalized experience for yourself and your teams using the customizable home page builder. In the HelpLook knowledge base, you can also set up a custom domain to make your website URL unique.
Setting a custom domain has several benefits:
It is search engine friendly and allows you to create subdomains and optimize content visibility on search engines like Google.
You can add branding elements to your Knowledge Base, making it more aligned with your organization's identity.
Historical Data Analytics
To ensure the provision of high-quality resources, it is crucial to identify areas for improvement in your knowledge base. Knowledge base analytics provide valuable insights into the performance of your knowledge base. By analyzing user behavior, such as search queries, page visits, and article engagement, you can better understand the content that interests your users the most.
With HelpLook knowledge base, you can access comprehensive analytics that answer these questions and provide additional valuable information. This data empowers you to make informed decisions and optimize your knowledge base to meet the needs and interests of your users.
Search Engine Optimization (SEO) Capabilities
HelpLook's advanced search engine optimization (SEO) capabilities are designed to enhance the visibility of documentation websites. It simplifies the setup of essential TDK (Title, Description, and Keywords) elements, which play a crucial role in improving content visibility and indexing by search engines.
By utilizing HelpLook's streamlined setup process, businesses can optimize their TDK elements, resulting in improved website ranking and performance. In addition, HelpLook supports the inclusion of sitemaps, which further enhances the indexing of websites by search engines. This ensures that the valuable content within businesses' knowledge bases is easily discoverable by users, attracting organic traffic and reaching a wider audience.
Budget-Friendly Pricing Plans
HelpLook is a cost-effective knowledge base tool that is particularly suitable for smaller teams or organizations with limited budgets. With a starting price of just $7 per month for a single project, HelpLook provides affordable solutions for businesses looking to efficiently manage their knowledge bases without breaking the bank. You can find the right plan for your needs by exploring the options available.
Excellent User Interface Structure
The user interface of HelpLook is meticulously crafted with a well-organized layout, guaranteeing a seamless and user-friendly experience. It showcases an outstanding editor that surpasses basic functionalities, providing advanced formatting utilities to elevate the content creation process.
Understanding the unique needs of technical writers, HelpLook offers a seamless editing experience that supports both markdown and WYSIWYG rich text editing capabilities. This adaptability empowers users to select their preferred editing style while enjoying optimal productivity and flexibility.
High Priority on User Data Security
At HelpLook, we understand the importance of keeping user data secure. That's why we have implemented a range of measures to ensure the safety and confidentiality of your information:
Data Encryption: All data transmitted and stored within HelpLook is encrypted, providing a robust layer of protection against unauthorized access or tampering.
Access Control: We employ strict authentication and access control protocols, allowing only authorized users to access and modify data. User roles and permissions further restrict access to sensitive information.
Security Auditing and Monitoring: Real-time security auditing and monitoring systems are in place to promptly detect and prevent potential security threats. All security events are logged for thorough investigation and appropriate action.
Backup and Disaster Recovery: Regular data backups and effective disaster recovery mechanisms are implemented to ensure that your data remains intact and can be quickly restored in the event of any unexpected incidents.
Choose HelpLook for peace of mind knowing that we prioritize the security and protection of your valuable data.
Make the Right Choice for Your Knowledge Management
Salesforce Knowledge is valuable for businesses already using Salesforce products, but requires planning, development resources, and ongoing maintenance. To find the best fit, consider your specific requirements, goals, and evaluate features, usability, and pricing of different knowledge base software platforms. Make an informed decision that effectively supports your business.
HelpLook is the perfect tool for anyone in need of a comprehensive knowledge base solution. It streamlines knowledge sharing by providing a centralized knowledge base that can be used as a corporate wiki or a public-facing knowledge base. The best part is that HelpLook enables you to manage your knowledge base without relying heavily on IT experts, making it a user-friendly option for knowledge management. Start a free trial today!